Changelog

Follow up on the latest improvements and updates.

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🚀 Smarter, More Transparent AI — You’re in Control Now
Our AI just leveled up in a way you can actually see and feel.
  • Watch the AI think in real time — including tool usage, not a black box
  • Streaming responses mean faster feedback and less waiting
  • Smoother, more natural interactions across the board
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Why this matters:
You get faster answers, better trust, and more confidence in what the AI is doing on your behalf.
📱 Mobile Is No Longer a Compromise
We closed major gaps so you can actually run your business from your phone.
You can now:
  • Manage your weekly calendar
  • Create refunds on the go
  • Assign resources to bookings
  • Check team member availability
  • View reviews
  • Edit and delete notes
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Why this matters:
Less “I’ll do it later on desktop.” More real-time decisions, wherever you are.
💳 Payments, Billing, and Admin — Way More Resilient
We focused on the stuff that quietly causes the most headaches.
  • Better handling of failed trip insurance payments
  • Retry support for trip insurance payment errors
  • Consistent payment request statuses once paid (finally)
  • Set your website favicon and custom domain directly from the dashboard
  • Improved billing owner setup during onboarding
  • Tons of small but meaningful dashboard polish
  • Clicking the support email now pre-fills context so we can help faster
Why this matters:
Fewer edge-case failures, less confusion, and fewer support back-and-forths.
🌐 A Whole New Pro Website Experience
We didn’t just add pages — we built a system designed to convert and rank.
New content includes:
  • Verticals pages
  • Use case pages
  • Feature and service pages
  • Success stories & testimonials
  • FAQs
  • “Trusted by” outfitters section
All wrapped in:
  • A slicker design with smooth animations
  • Significant SEO and AEO improvements for discoverability
👉 Explore it here: https://mallardbay.com/pro
Why this matters:
Clearer messaging, better trust signals, and stronger inbound growth.
⏳ Coming Very Soon (Pending Final Verification)
  • SMS support for marketing
  • SMS for incoming Vapi conversations
Why this matters:
More immediate, higher-response communication with customers — without extra tools.
📅 New weekly calendar view
See
all bookings across listings, lodges, guides, and resources—one full week at a time
. No more hopping day by day to understand what’s actually happening.
Coming soon to mobile
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🧩 Smarter resource management
Bookings change. Now your assignments can keep up.
Assign resources after booking creation
You can now add or update
resources, team members, and lodging
even after a booking is created—no workarounds required.
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Individual availability calendars for guides & staff
Each guide (and any team member) now has their
own availability calendar
, making scheduling clearer and conflicts easier to avoid.
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🤖 AI widget for your website
Meet your
new on-site AI assistant
. It can:
  • Chat with customers in real time
  • Answer common questions
  • Send quotes
  • Create quote requests automatically
Every conversation turns into a
lead with a clear summary
, so nothing slips through the cracks.
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🛠️ Big fixes
  • Fixed an issue where
    SMS consent controls took up too much space on mobile
    during checkout
Mobile
  • @mentions comes to mobile notes
  • You can now upload images and videos to notes
Dashboard
  • Search for send quotes and quote requests
  • Edit and delete notes
  • Create a booking and request payment without needing credit card details
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  • Log offline payments directly from the booking creation flow
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  • Custom client properties
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  • Client lists
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  • Improved notes are now available for bookings, and payments
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  • Access the client profile directly from the booking
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  • Resend a confirmation email/receipt
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💬 @Mentions in Notes
You can now tag teammates — and even @MallardBay — directly in client notes, leads, and website feedback. Mentions instantly notify the right people so nothing slips through the cracks.
(Coming soon to bookings, payments, and calendar!)
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📎 Upload Files to Notes
Add more context in one place! You can now attach images and files directly to notes.
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🌐 Website Feedback Mode
Drop feedback anywhere on your website — highlight an issue, suggest a change, or tag a teammate. You can even loop in @MallardBay for design tweaks or support requests.
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🔍 Global Search
One search bar to rule them all. Instantly find bookings, listings, outfitters, clients, leads, and even knowledge base articles — all from the dashboard or the mobile app.
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💰 Log Deposits in Bookings
Taking a deposit? Now you can log it directly when creating a booking — no extra steps needed.
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📅 Custom Payment Dates
Flexibility, unlocked. You can now set custom due dates for payments when creating bookings.
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🛠 Fixes & Improvements
• Fixed: Guides can now view the home page without issues.
• Added: Support for 3D Secure verification on payments for better security.
Dashboard
  • Drag and drop forms and documents links in message templates
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  • Message template presets
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  • Listing selection for forms + general improvements
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  • Added support for multiple notes for clients
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  • Added ability to deduplicate leads during CSV upload
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  • Added ability to delete calendar events
  • Added ability to delete offline payments
  • Fixed bug that caused listings from not showing while sorting
  • Fixed a bug that would cause form submissons from showing empty
  • Fixed a few bugs related to self signup
  • Outfitters can now update their tax rate
Mobile
  • Added ability to delete calendar events
  • Added ability to delete offline payments
  • Improved UI for creating bookings
  • Select client when creating bookings and send quotes
  • Update leads from mobile
  • Delete leads from mobile
  • Improved date and listing selection when creating bookings
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Web
  • Checkout improvements: sticky summary, and fixed animated button
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General
  • Improved sorting for quote requests
  • Default to use statement descriptor based on outfitter name
  • PDF invoice improvements: Removed MB logo, added outfitter name and address
  • Fixed issue that was preventing guides from viewing home page
Dashboard
  • Reorder form fields
  • Bulk edit leads
  • Improved filters for leads
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  • Client quick actions
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  • Select a client for quotes and bookings
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  • Lead counts
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  • Improved handling of single use resource image
availability
  • Allow searching by any group pay member
Web
  • Fixed listing map marker
General
  • eSign compliance for forms
  • Improved error messages for team member invites
  • Improved handling of phone numbers during meta lead ingestion
  • Improved availability errors for checkout
Dashboard
  • Now it's possible to bulk delete leads
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  • We now show the lead source in the table image
  • Brand new client details page with more information
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  • Added ability to duplicate messaging template
  • Added more hero options to the web builder
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  • Added lightbox component to web builder
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  • Added a lot more information to the listing block in the web builder
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  • Image recognition features for images uploaded to the web builder
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  • Several other improvements to web builder
Mobile
  • Brand new client details screen with more information
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Mobile
  • Native menus
  • Native tab navigation
  • New iOS app icon
  • Improved error handling
  • Menu screen now matches dashboard sidebar
  • Improved contact action when tapping emails or phone numbers
Web
  • Redesigned blog
Dashboard
  • Released feature to create meta ads
  • Added
    cost per lead
    in ad reporting
  • Updated ad forms based on Nicks feedback
  • Changed icons for metrics for easier understanding
  • Fixed bug that prevented forms from not being embeddable
  • Made refunds accessible to outfitters
General improvements
  • Lots of general clean up across the board
  • Removed guides as requirement for listing progress
  • Removed pay by check option
  • Fixed issue that could time out the payment processing system
🚀 Big Updates This Month
We’re excited to roll out a fresh batch of powerful features to help you track performance, connect with clients, and manage your business more effectively—all from one place. Here’s what’s new:
✨ NEW: Web Performance
Get deeper insights into how your website is performing.
• Track new users, sessions over time, and top-performing pages
• See where visitors are coming from and what devices they’re using
• Identify trends and opportunities to improve your digital presence
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📊 NEW: Paid Ads Reporting
Your ad performance, now in one place.
• Build on the existing Meta integration to view campaign results directly in the Mallard Bay dashboard
• Monitor ad spend and engagement without switching platforms
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📬 NEW: Email & SMS Templates
Communicate with clients faster and more consistently.
• Create and save branded templates for email and SMS
• Send polished messages in just a few clicks
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🏠 NEW: Redesigned Home
We’ve rebuilt the home screen of both the mobile app and web dashboard.
• See upcoming bookings, alerts, tips, and more—at a glance
• A cleaner, more intuitive design to help you stay on top of what matters
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General
  • Validate calendar sync urls during setup
  • Internal: Outfitter Health Index
Dashboard
  • Set who pays for processing fee for QuickPay
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  • Meta integration available to all outfitters
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Web
  • Payment summary for QuickPay
Mobile
  • Set who pays for processing fee for QuickPay
  • Renamed app to Mallard Bay For Guides
  • Improved App Store listings
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