02/10/26

Outfitters now have full visibility and control over their automations.

With the new Automation Center, you can see exactly which notifications are sent, when they trigger, and how guests are contacted. Turn workflows on or off, choose delivery channels, and manage everything from one place—no guesswork, no surprises.

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Every automation is powered by a system template—the messages sent for key events like booking approvals, cancellations, invites, and receipts.

You can now view, edit, and customize these templates. Update wording, adjust tone, and control how messages appear across email and SMS, while we handle the timing and delivery.

Templates are system-managed for reliability, but flexible enough to keep your communication clear, accurate, and on-brand.

More flexibility now. Deeper customization coming next.

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You can now complete the full self-onboarding flow directly from the mobile app—no desktop required.

Set up your account, complete required steps, and get ready to take bookings straight from your phone. This reduces friction, speeds things up, and lets you get operational wherever you are.

Same flow. Same requirements. Just mobile.

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We’ve simplified and improved the booking creation flow in the web dashboard.

Creating a booking now takes fewer steps, with clearer inputs and less back-and-forth. The goal is simple: get bookings created faster, with fewer mistakes and less manual effort.

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Checkout is now faster and easier across the Mallard Bay marketplace and booking widget.

We’ve reduced unnecessary steps and friction so your clients can book with fewer barriers and less hassle. That means smoother conversions, fewer drop-offs, and more completed bookings.

Better experience for guests. Better results for outfitters.

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Outfitters can now send emails from their own domain instead of a generic Mallard Bay address.

You can also control where replies go, making it easier to manage conversations and keep communication professional and on-brand.

Better deliverability, clearer trust for guests, and fewer missed replies—all without changing how automations work.