Problem: Despite having nearly 200 trip reviews in our database, we currently do not surface this valuable feedback to our Outfitters. This is a missed opportunity to recognize excellent service, coach on poor experiences, and drive deeper engagement with our partners. Solution: We will surface trip reviews to Outfitters in their dashboard, both as a consolidated report and at the individual booking level. Outfitters will receive notifications when new reviews are posted. We'll also improve the review collection flow by enhancing our email request to sportsmen, adding SMS support, and potentially migrating the flow to Customer.io . Opportunity: This feature builds trust and transparency with Outfitters, provides them actionable insights to improve guest experiences, and encourages repeat bookings through higher service standards. It also strengthens our positioning as a partner invested in their success.
