Product Feedback

Problem: Many of our Outfitters manage bookings across multiple platforms, including AirBnB, Guidesly, FishingBooker, OwnerRez, and others. This creates a risk of discrepancies in availability on Mallard Bay when bookings are made elsewhere but not manually updated in our system. As a result, Outfitters may receive double bookings or need to cancel reservations, leading to a poor customer experience, lost revenue, and frustration for both Outfitters and sportsmen. The manual effort required to keep multiple calendars updated is time-consuming and error-prone, making it difficult for Outfitters to manage their schedules efficiently. Solution: To address this issue, we propose developing an automated system that will allow Outfitters to connect a 3rd Party calendar. By importing these events, we can automatically adjust availability on the Mallard Bay calendar in real-time, reducing the risk of double bookings. Additionally, the system will provide clear visibility into these adjustments by displaying a reason for the change within the dashboard and mobile app. This solution streamlines the booking management process, minimizes scheduling conflicts, and enhances the Outfitter experience by reducing manual workload and improving overall accuracy. Additionally, we will provide the option to export select listings and/or resources, so that an Outfitter can import those events into another 3rd Party platform.

Problem: Many of our Outfitters seek a deeper understanding of their financial performance. They desire more detailed insights into their revenue, expenses, and overall profitability to make informed business decisions. Currently, there is a gap in seamlessly integrating their financial data with our system, making it challenging to perform comprehensive cost analysis and gain actionable insights. Solution: Establish a direct connection between Mallard Bay and QuickBooks. This initial scope will include the ability to map key details like products and services , as well as configure default settings for deposits and potentially taxes . These foundational tools will give Outfitters more control over how their Mallard Bay data syncs with their accounting workflows. Next, we will expand this integration to create and update invoices in QuickBooks using booking data, quick pay, and additional payments from Mallard Bay and to post payment details. This will allow Outfitters to send their Mallard Bay receipts directly to QuickBooks, simplifying their accounting processes and ensuring all financial transactions are accurately recorded and easily accessible in one place. With this integration, Outfitters will gain access to better tools and clearer insights—empowering them with a more comprehensive view of their financial health.

Problem: We believe that some sportsmen are hesitant to book trips due to the significant upfront costs and the risk of losing money if unforeseen circumstances force them to cancel. Common reasons for cancellations include illness, injury, or weather-related issues. This uncertainty can lead to lost booking opportunities and revenue. Solution: Integrate Vertical Insure into our booking flow to offer trip insurance to sportsmen. This would allow them to receive a full refund in the event they cancel for a qualifying reason, giving them peace of mind and increasing booking confidence. The integration would include: Presenting insurance as an option during checkout Allowing insurance purchases up to 7 days prior to the trip start date via promotional follow-ups Displaying insurance details on the Booking Details page via Vertical Insure webhooks This initiative not only strengthens our value proposition to sportsmen but also introduces a new revenue stream through trip protection services.